Storage Pros Self Storage is dedicated to providing you the best possible customer service. Here are some typical questions that have been asked by our customers. Please contact any of our stores directly and a friendly and knowledgeable professional will answer any additional questions you may have.
1) What is the minimum time for which I can sign a lease?
All leases are on a month-to-month basis, meaning no long term contracts and no long term commitment are necessary.
2) How far in advance can I book a reservation?
We give you the flexibility to book a reservation up to 30 days in advance.
3) How much notice to must be given when I move out?
We require 10 day's notice to move out and ask that you fill in our Vacate Form. Details on the vacating policy will be provided for you at the time of Move-In.
4) What forms of payment do you accept?
Storage Pros Self Storage strives to offer our customers as many payment options as possible. You can pay in the office with cash, personal check or credit card. You can also send a check to our facility. Additionally, we can keep your credit card on file and automatically charge your Mastercard®, Visa®, Discover®, or American Express® each month.
5) Can I pay my bills online?
Yes, you can. Please click here for a list of locations and pay your bill online.
6) Are there limited times that I can get to my unit?
Our facilities are Open 7 Days a week. Our gate access systems are open from 6:00 am until 10:00 pm.
7) Do you move your tenants?
Storage Pros Self Storage is not a moving company. We do not actually move our tenants. However, we do maintain relationships with moving companies and we have trucks for rent at all of our locations.
8) Can I purchase boxes and packing supplies at Storage Pros?
All of our properties carry a variety of boxes, locks and packing supplies to make your move easier.
9) How do I calculate how much storage space to rent?
Our Storage Pros Self Storage professionals can assist you in determining the right size unit. Just give us a brief description of what you will be storing and we can help you make the appropriate determination.
10) Do I get a lock when I rent a unit?
You can purchase a new lock at any of your local Storage Pros Self Storage facilities. We offer a variety of sizes and types of locks and recommend purchasing a disc lock to ensure the highest level of security.
11) Where are the Storage Pros Facilities Located?
We have facilities in Romulus, Michigan, Taylor, Michigan, Brockton, Massachusetts, Milford, Massachusetts, Holbrook, Massachusetts and East Bridgewater, Massachusetts.
12) What type of security do you have on site?
Storage Pros Self Storage prides itself in providing state-of-the-art security for its tenants. We maintain surveillance cameras in strategic locations at every facility. All camera views are recorded digitally.
13) Can anybody drive onto this property or do you need a PIN number?
All of our facilities have computer-controlled gate access systems that restrict access to only those who input their individualized gate access code.
14) What is the difference between an indoor and outdoor unit?
An outdoor unit has direct drive-up access from outside, like a garage door. An indoor unit is accessed from an interior hallway inside one of our storage buildings.
15) What is climate control?
Climate control is a feature that we offer at many of our facilities around the country. Our climate-controlled units maintain a temperature of between 55 to 80 degrees. This feature helps protect your stored belongings from both humidity and from extreme temperatures.
16) What is a roll-up door?
Roll-up doors are accessed by sliding a latch and lifting the door upward, similar to the motion of a manual garage door. Roll-up doors allow you to maximize the usage of your space.
17) Do you offer RV/boat parking?
Storage Pros Self Storage has outdoor RV/Boat parking at most locations. You can contact your local Storage Pros Self Storage professional for availability.
Storage Pros Self Storage proudly offers tenant insurance from MiniCo.
MiniCo's tenant insurance programs offer self-storage customers affordable, short-term insurance coverage for items stored in a rented self-storage space.